Smooth Operator

It just took me an hour on the phone to switch my DSL service. 40 minutes of the time was on with some southern retard who had no idea what she was saying and asked me the same questions at least three times apiece from the script. The process should have taken three minutes:
What speed do you want? What is your Operating System? Which modem do you want? Nope, 40 minutes for that.

THEN, the best part was they have a "verifier" come on the line. This is someone who knows what he's talking about as opposed to the person you've been wasting your time with. He asks the exact same questions, at a much faster pace, and could have done the entire transaction.

Every time I have to interact with them, I remember just how back AT&T fucking sucks. And I'll take a phone support person from India over one from Indiana any day.